Hi, you are close to doing what you need, but it sounds like you've missed a
couple of things in the handler configuration.
When Jira catches an email, it will try to match the senders email address to a
user within Jira. If that person doesn't exist, then it looks at the
mail-handler config to tell it what to try next. By default, the options are
"do not create a new user to cover this" and "there is no reporter". So Jira
can't handle your incoming email yet.
Have a look at
and specifically, look for the paragraphs near the bottom starting with
reporterusername (you could use this to have the reporter as a fixed "dummy"
account) and createusers (which would auto-create new users on email). I think
you're more interested in reporterusername.
Post by broughn2 - online at:
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